If your order isn’t right, you may request a return or exchange within 14 days of delivery.
We want every KAIZEN WAY product to be worn and used as intended.
Eligibility
Returned items must be:
- unworn and unwashed;
- in original condition;
- free from marks, stains, odours or damage;
- returned with original tags attached.
Items that do not meet these conditions may not be accepted.
Returns
Approved returns will be refunded to the original payment method once the item has been received and inspected.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs.
Size Exchanges
One size exchange is permitted per order, subject to stock availability.
For Hong Kong orders, customers are responsible for shipping the original item back to KAIZEN WAY. KAIZEN WAY will cover one replacement shipment.
Incorrect or Defective Items
If you receive an incorrect or defective item, contact us within 7 days of delivery with your order number and clear photographs.
Where confirmed, KAIZEN WAY will cover the relevant return and replacement shipping costs.
International Returns
International returns are accepted within 14 days of delivery.
Customers are responsible for:
- return shipping;
- applicable duties;
- taxes;
- customs charges.
Final Sale
Items explicitly marked Final Sale cannot be returned or exchanged unless defective.
Normal promotional discounts and discount codes do not automatically make an item Final Sale. The product must be explicitly marked Final Sale.
Starting a Return
Support email: support@kaizenway.com (pending confirmation; not yet a confirmed live inbox).
For now, please use our Contact page with:
- order number;
- item being returned;
- reason for return or exchange.
Please do not send items back before receiving return instructions.